Returns and the 30-day money-back

The 30-day money-back

Within 30 days of delivery, for any reason, you can send the pendant or watch back for a refund. We pay the postage.

If it arrived damaged, never worked or stopped working

Tell us, and choose a replacement or a refund. We pay the postage. A replacement keeps the 12 months you've already paid for, and we can send the add-ons again if they're part of the problem. See also the warranty.

How to return it

1. Email support@soseverywhere.com and say what's wrong.
2. We email you a return number and a link to a prepaid postage label, when the postage is ours.
3. Write the return number on the parcel and send the pendant or watch with its SIM card still inside, to [PO BOX ADDRESS].
4. We email you when it arrives, then send the replacement or the refund.

Refunds

• Paid by card: the refund goes back to the same card.
• Paid through a funder or on an invoice: we issue a credit note against the invoice instead.

The SIM service on the returned unit stops when it arrives with us.

Anything else

For a return outside these, ask us and we'll tell you what we can do. The postage for those is yours. [Sam to confirm any other return terms.]