What it covers
Faults in the pendant or watch, in normal use, for 2 years from delivery. [Sam to confirm the length and anything the warranty doesn't cover.]
How to claim
Email support@soseverywhere.com. We send a prepaid label, and once the unit is back with us we send a replacement or refund you, as you choose. How returns work.
A replacement carries on with the 12 months of SIM service you've already paid for.
The Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty is given by Ecotelco Pty Ltd trading as SOS Everywhere, 2/194 Varsity Parade, Varsity Lakes QLD 4227, support@soseverywhere.com. It is in addition to your rights under the Australian Consumer Law.